Frequently Asked Questions
You may have specified more than one shipping address in your account information.
The default shipping address is the address to which your order will be shipped
unless you select another shipping address for this order.
You may have specified more than one credit card in your account information. The
default credit card is the card that will be charged with the value of your order
unless you select another credit card to be charged for this order.
Yes. To update credit card information, click on the "Credit Card Details" button in the check-out process. Select the card from the list and click on the "Credit Card" button.
No. You cannot have more than one billing address. But you can change your billing
address by editing it.
Yes. You can specify as many shipping addresses as you want.
The taxes on your order depend on the tax zone that you belong to. You must select
the tax zone that your billing address falls in for this purpose.
To add a shipping address, click on Account Info. The details of your account are
displayed. Click on the Add New Shipping Address button to add a new shipping address.
No. You cannot delete any address but you could change it by editing it.
To edit an address, click on Account Info. The details of your account are displayed.
Click on the Edit button below the address that has to be changed.
To cancel an order, you must contact our customer service executive either by mail
or through telephone and they will give you further information.
As a registered customer, you become entitled to special discount schemes and promotional
pricing offers. These schemes would become available to you not only on orders you
place at our web store but also to orders through other channels.
No. if you already have an account with us, contact our Customer Service; they will
give you your login name and password. You can login and then change your password.
Before you place an order with us, you must register with us. We understand how
valuable your time is and our registration has been designed to take up not more
than a few minutes of your time. Once you have registered with us, you need not
give your address and credit card details on future visits to our shop. This will
save you the trouble of entering this information on every purchase you make from
There are other payment options available at the Online Shop using which you can
place an order. Select the option most suitable to you in the "Payment Method" area
while creating an order. For example if you wish to pay by Check, select this option
to create the order. You may send your check to our address by quoting your order
number. if you need any further assistance, please contact our Customer Service
if you are a registered user and have forgotten your password, go to the Login page
and simply type in your Login Name or your default E-mail address under "I am a
registered user but forgot my password" and click on submit. We will send your password
to your default E-mail address.
Visa, Mastercard, American Express, Discover
If you need any further assistance, please contact our Customer Service Department at (813)689-9932.