Frequently Asked Questions

return to top What is a default shipping address ?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

return to top What is a default credit card ?

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

return to top Can I change the expiry date of a credit card in my list ?

Yes. To update credit card information, click on the "Credit Card Details" button in the check-out process. Select the card from the list and click on the "Credit Card" button.

return to top Can I have more than one billing address ?

No. You cannot have more than one billing address. But you can change your billing address by editing it.

return to top Can I have more than one shipping address?

Yes. You can specify as many shipping addresses as you want.

return to top Why do I have to select a tax zone with my billing address?

The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.

return to top How can I add a shipping address to my address list?

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

return to top Can I delete an address from my address list?

No. You cannot delete any address but you could change it by editing it.

return to top How do I make changes to an address in my list?

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

return to top How do I cancel an order?

To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

return to top What are the benefits of registration?

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

return to top I already have an account with you. Do I need to register myself again on your web store?

No. if you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

return to top Can I place an order without registering my account?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

return to top How can I place an order without using my credit card?

There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. if you need any further assistance, please contact our Customer Service Department.

return to top What should I do if I forget my password?

if you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

return to top Payment Options

Visa, Mastercard, American Express, Discover
If you need any further assistance, please contact our Customer Service Department at (813)689-9932.